We are committed to ensuring 100% Purchase Protection for our customers by offering genuine quality products, secure online payment transactions and easy 1-click returns for items you purchase on Xertas.in
Genuine Products
We sell only genuine products to customers on Xertas.in. Most of our products are manufactured by us in our factories located in India. In case of products from other Brands, please rest assure that the products are all authentic and genuine.
Secure Payments and Safe Ordering
Xertas.in understands that you care about how information about you is used and shared. We would like to assure you that we deal with your information carefully and responsibly. Your privacy is important to us, and we remain steadfast in keeping your information secure.
How Secure Is Information I share with Xertas.in?
Our servers use secure use SSL (Secure Socket Layer), which is a security protocol that encrypts all your personal information including credit or debit card number, name and address. SSL is a layer of software that is used to protect sensitive information like login credentials, names, addresses, phone numbers, credit card numbers and any other personal and sensitive information. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
Moreover, we use “well known” third party credit card processors, like PhonePe to process your payment information.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.
Returns are Easy on Xertas.in
Returns are easy with our 1-click online returns process. Most items can be returned for a refund or replacement within a 10-day return window.
Visit the Orders Section in your “My Account” page to start a return. Please follow the steps outlined below:
1. Go to the Order section in your My Account area.
2. Select the item you want to return.
3. Click on Return or replace item.
4. Select issue and click on continue.
5. Enter the required details and proceed.
In case you still face any difficulty, or if you have questions, simply connect with us by sending a message.