SHIPPING & TRACKING RELATED
What should I do if my order is approved but hasn’t been shipped yet?
We usually ship orders within 1-2 business days so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.
How quickly can I get my order delivered?
Delivery depends on your pin code and location access. We do our best to get your Order shipped out as soon as possible. Most Orders will reach their destination anywhere within 3 to 7 days from the dispatch date.
My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. In case your order hasn’t been received within this time please contact our Customer Support so that we can look into it.
Why can’t I track my order even though it has been shipped?
Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.
I have a complained about the courier executive who came to deliver my order.
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
CANCELLATION RELATED
Can I cancel an order after placing it and how long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by us. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned back to us.
RETURNS RELATED
Where can I find Xertas.in returns policy?
You can see our Return policy here.
What is the Xertas return policy for cash on delivery?
In case of cash on delivery, you will have to provide a bank account number for the refund. For replacement/exchange, we will ship out an alternate product for the returned product.
PAYMENTS RELATED
Can I use any Debit Card to pay for my order?
You can choose to pay for your order with any Visa, MasterCard, American Express or Maestro Debit Card.
How does Xertas prevent card fraud?
Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.
Can I use the Cash on Delivery payment option for every product I buy on Xertas?
The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if COD is available at your location. If this option is available for your pincode, you can shop for products up to ₹2000 using this method.
INVOICE RELATED
How do I get invoices for my previous orders without having to check my e-mails?
You may download your invoice from Orders tab of your My Account page. To do so, visit My Account › Orders, choose the order for which you’d like the invoice for and click on the ‘E-mail Invoice’ option.
What should I do if I don’t get the invoice for my order?
We send a hard copy of the invoice in the shipment. A soft copy of the same is also sent to you as soon as your order gets shipped out in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.
PRODUCT REVIEWS
What’s not allowed in product reviews?
Customer reviews should be relevant to the product in question. The product review section on Xertas.in is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. We reserve the right to remove reviews that include any of the following:
- Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries
- HTML embedded in text references to other retailers
- Pricing related comments
- Personal information (Phone numbers, postal address, email address and others)
- Profane comments. Inflammatory comments. Copyrighted comments
- Plagiarized content (Any content found elsewhere on the internet, even if you’re the original author)
- Promotional content
- Reviews by or on behalf of a person or company with a financial interest in the product or a competitor’s product (Reviews by authors, artists, publishers manufacturers without disclosure)
- Reviews written for any form of compensation
- Reviews given using fake ids, irrelevant user email ids
- Asking for helpful votes
- Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)
- Feedback about errors in the product description
What can I write in product reviews?
The product review section on Xertas is for you to share your opinion on the product and for other shoppers to have an informed buying decision
Are there any guidelines for writing product reviews?
Product reviews on Xertas are a great way to help other customers decide what to buy. Here are some tips for writing great product reviews:
- Have you used this product? – It’s always better to review a product you have personally used.
- Educate your readers – Provide a relevant, unbiased overview of the product. Readers are interested in the pros and cons of the product. Make sure your review stands the test of time, and your review today may be relevant even after years.
- Be yourself, be informative – Let your personality shine through. It is, however, equally important to provide facts to back up your opinion.
- Stay concise – Be creative but also remember to stay on topic.
- A catchy title will always get attention! – Easy to read, easy on the eyes. A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.